•  Products and Services

    There are so many good things happening at Jackson Hewitt® . More value, more service, more product offerings than ever before.

    • Accuracy Guarantee*

      We'll pay penalties and interest charges if any local Jackson Hewitt®  office makes an error preparing your tax return.  Ask your Tax Pro for details.

      *With our 100% Accuracy Guarantee, if there is an error preparing your return, your local office will cover penalties and interest. You must: (a) notify your local office in writing or in person within 30 days of the date set forth in the first letter you receive from any taxing authority concerning your covered tax return (and promptly at any time you otherwise discover any error); (b) provide copies of all documents related to the claim or otherwise requested (including any letters from a taxing authority and all documentation supporting your tax return); and (c) allow an investigation into the penalty, interest, additional tax or refund shortfall, in any manner appropriate, and cooperate and assist in these efforts (including signing appropriate authorizations). You are responsible for paying the appropriate taxing authorities in a timely fashion, regardless of reimbursement, as the case may be. Coverage under the 100% Accuracy Guarantee is subject to payment of tax preparation fees. Coverage under the 100% Accuracy Guarantee does not apply to the following situations (“Exclusions”): (i) you provided incorrect, incomplete or false information; (ii) your tax refund was reduced or not received as a result of a tax lien, judgment, support order, unpaid student or government-related loans, back taxes, or any other collection activity; (iii) you are unable to substantiate a deduction, credit, or other position taken on the covered tax return (whether it be a failure to produce sufficient documentation or otherwise); (iv) you failed to timely file the tax return or pay the taxes shown as owing on such return; (v) fraud;and/or a (vi) for Affordable Care Act (ACA) tax preparation and/or related ACA services (collectively “ACA Services”), or for any changes in income from the prior year(s) and reconciled in the current tax year that may affect the Premium Tax Credit advance for which the taxpayer was eligible to receive, or for income estimates made in any tax year that may affect any tax year reconciliation process in Form 8962 Premium Tax Credit (collectively “Excluded ACA Services”).  The only ACA Services included are Line 61-Form 1040, Line 38-Form 1040A, Line 11-Form 1040EZ, Form 8962-Premium Tax Credit (but not for Excluded ACA Services), and Form 8965-Health Coverage Exemptions. Void if you refile with another tax preparation company.

    • Tax Return ReviewSM

      If you find documentation that you think may result in your ability to claim a larger refund after your return was filed this year, last year, or the year before, bring it in. We’ll even review a prior-year return prepared by you or another tax preparation company at no charge. We’ll notify you of any missed deductions or credits and, for a fee, file the amended return for you. Not all tax return reviews will result in additional money from a taxing authority. Valid for tax returns filed within the last three years. Fees apply to file a corrected or amended return.

    • Maximum Refund Guaranteed*

       Maximum Refund Guaranteed or your money back.  We'll get you the maximum tax refund or your tax preparation fee back.

      *Maximum refund guaranteed or your tax preparation fee back. If you are entitled to a larger refund, we'll refund the tax preparation fees paid to us for that filed return (other product and service fees excluded). Federal returns only. Same tax facts must apply. You must file an amended return with another paid tax preparation company and/or online provider by April 15, 2016 and submit your claim no later than October 15, 2016 with proof that the IRS accepted the positions taken on the amended return. 

    • Assisted Refund (AR)*

      Let us assist you with an Assisted Refund*.  Have your refund deposited into a temporary bank account to be securely disbursed to you in a variety of methods. An AR can help you manage your refund in four important ways.

      1. Disbursement Options: Direct Deposit, Prepaid Card, Walmart Direct2CashTM** or Check.
      2. Tracking: Track your refund beyond what's available from the IRS. Did you know that tracking stops once your refund is funded by the IRS? But with an Assisted Refund, you can continue to track your refund as it moves throughout the system so you'll know exactly when it is available.
      3. Notification of Refund: With an Assisted Refund, you'll be notified as soon as your refund has been funded, through email, a telephone call or a text message.*** Your choice! Ask a Tax Pro about My JH alerts.
      4. Record of Refund: Ever have trouble remembering the exact amount of your refund from the year before? With an Assisted Refund, a record of the actual refund amount is automatically retained, allowing you the ability for a year-over-year comparison.
      The Assisted Refund is just one more way Jackson Hewitt is working hard for you!

      *An Assisted Refund (AR) is a financial product that allows you to pay tax preparation fees and other fees with your refund upon completion of services. Bank AR and other fees apply. AR provided and processed by Republic Bank & Trust Company, Member FDIC or provided by Civista Bank, Member FDIC, and processed by Santa Barbara Tax Products Group, LLC. Selecting an AR will not alter the time it takes to receive a refund by e-file. Ask your Tax Preparer or see jacksonhewitt.com for details including cost and other IRS e-filing options.
      **For Walmart Direct2CashTM : Pick up your tax refund proceeds at participating Walmart locations when using this paperless tax refund disbursement service. Not available for refunds over $7,500. Fees and limitations apply. Ask your Tax Pro for details.

      ***Message and data rates may apply from the wireless carrier.

    • Audit Assistance

      Got an audit notice from the IRS? We can help. Contact your Jackson Hewitt® Tax Pro and we'll appear with you at the audit to explain how your tax return was prepared.

       

      Please note that Jackson Hewitt cannot act as your legal counsel or financial advisor.

       

    • Amended Returns

      If you find documentation that you think may result in your ability to claim a larger refund or lower your liability after your return was filed this year, last year or the year before, bring it in to Jackson Hewitt. We’ll even review a prior-year return prepared by you or another tax preparation company and then notify you of any missed deductions or credits. For a fee, we’ll then file the amended return for you.

    • Flex-Pay® Program

      If you owe money at tax time, the Flex-Pay® Program provides several flexible payment options. Get the details from your Tax Pro and then choose the one that's the right fit for you.

      Flex Direct-We can include your request for the IRS to transfer any taxes you owe directly from your bank account.

      Flex Plan-We can submit an IRS installment plan request with your tax return, allowing you to spread your payments out over time. IRS and other charges apply.

      Flex Credit-Pay your balance due with your American Express®, VISA®, MasterCard® or Discover® Card. Third-party fees apply.

    • American Express Serve® Card

      American Express Serve® offers fast, low-cost access to IRS refunds plus the key benefits of American Express.  With Serve you can enjoy FREE Direct Deposit of tax refunds, FREE ATM withdrawals at over 24,000 MoneyPass® ATMs nationwide1, and savings at places you may shop every day with Amex Offers.

      1Transactions at non-MoneyPass® ATMs have a $2.50 American Express Serve fee. ATM operator fees may also apply. See serve.com/atm for details.

       

    • Gold Guarantee®

      With the Gold Guarantee*, you may receive reimbursement for any additional tax liability or reduction in refund, up to a maximum amount of $5,000, if in preparation of your tax return, an error is inadvertently made by a Jackson Hewitt Tax Pro.  Fee applies. Please see “Our Guarantees” brochure for additional information regarding this program.

      * Not available in HI, TN and WI.  If a taxing authority notifies you of a tax return error, contact Jackson Hewitt and, present your Gold Guarantee Certificate. Resolution may include reimbursement for any additional tax liability or reduction in your refund amount up to $5,000. Fees, terms and conditions apply. You must: (a) notify your local office in writing or in person within 30 days of the date set forth in the first letter you receive from any taxing authority concerning your covered tax return (and promptly at any time you otherwise discover any error); (b) provide copies of all documents related to the claim or otherwise requested (including any letters from a taxing authority and all documentation supporting your tax return); and (c) allow an investigation into the penalty, interest, additional tax or refund shortfall, in any manner appropriate, and cooperate and assist in these efforts (including signing appropriate authorizations). You are responsible for paying the appropriate taxing authorities in a timely fashion, regardless of reimbursement, as the case may be. Gold Guarantee coverage is subject to payment for the Gold Guarantee. Coverage under the Gold Guarantee does not apply to the following situations (“Exclusions”): (i) you provided incorrect, incomplete or false information; (ii) your tax refund was reduced or not received as a result of a tax lien, judgment, support order, unpaid student or government-related loans, back taxes, or any other collection activity; (iii) you are unable to substantiate a deduction, credit, or other position taken on the covered tax return (whether it be a failure to produce sufficient documentation or otherwise); (iv) you failed to timely file the tax return or pay the taxes shown as owing on such return; (v) fraud; and/or (vi) for Affordable Care Act (ACA) tax preparation and related ACA services and/or (vi) for Affordable Care Act (ACA) tax preparation and/or related ACA services (collectively “ACA Services”), or for any changes in income from the prior year(s) and reconciled in the current tax year that may affect the Premium Tax Credit advance for which the taxpayer was eligible to receive, or for income estimates made in any tax year that may affect any tax year reconciliation process in Form 8962 Premium Tax Credit (collectively “Excluded ACA Services”).  The only ACA Services included are Line 61-Form 1040, Line 38-Form 1040A, Line 11-Form 1040EZ, Form 8962-Premium Tax Credit (but not for Excluded ACA Services), and Form 8965-Health Coverage Exemptions. Additional requirements apply for Gold Guarantee. Refer to the Gold Guarantee Certificate for details. The Gold Guarantee is available at participating locations only and is not available in all states. You must have a valid Social Security Number (SSN) or Individual Taxpayer Identification Number (ITIN) to purchase the Gold Guarantee.  Additional requirements apply for Gold Guarantee. Refer to the Gold Guarantee Certificate for details. The Gold Guarantee is available at participating locations only and is not available in all states. You must have a valid Social Security Number (SSN) or Individual Taxpayer Identification Number (ITIN) to purchase the Gold Guarantee. Void if you refile with another tax preparation company.