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Meet Tax Pro Lisa Kutschman04.04.14

One of Jackson Hewitt’s greatest assets is our team of dedicated Tax Pros – the people you meet in the store. So we want to take a moment to introduce you to one of our valued associates and explain what we love about her.

Lisa Kutschman, a second-year Jackson Hewitt Tax Pro who works out of the Townson, Maryland, Walmart location, is very outgoing and loves talking to whomever she can. But she also finds ways to go above and beyond in her work:

  • On March 11, during her 7-hour shift, she single-handedly did 10 returns—that’s a lot!
  • Lisa helps out in other offices when needed and also helps with the kiosk assembly/take down.
  • She loves that Jackson Hewitt offers free ongoing learning opportunities to advance her career and grow as a professional.

Best of all, her attitude and professionalism make her clients happy!  One client, returning to the kiosk after starting a return, said “I wasn’t going to complete my return, but you were so sweet and took the time to explain everything to me that I had to come back.” And the client said she would return next year.

That kind of client service makes Lisa’s peers happy, too. “She is the
perfect Retail Team Member, said Senior Area Manager Cerhby Worthington. “We wish we could clone her!”